Home › Companies › Tixr › Director of Accounts, Festivals & Large Events
Director of Accounts, Festivals & Large Events
Tixr · Remote (United States), United States · Remote · Active · $100,000–$120,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Tixr |
| Title | Director of Accounts, Festivals & Large Events |
| Normalized title | - |
| Department / team | Customer Success & Support |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $100,000–$120,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-03-16 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Tixr. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Customer Success & Support. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Tixr |
| Source | 596b558c-327b-4c63-8f60-a7251a4d1051 |
| ATS provider | Rippling ATS |
Description
company
About Tixr
Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.
role
We're looking for a Director of Accounts to lead a high-performing client success team and drive exceptional outcomes across a strategic portfolio of accounts. This is a role for someone who thinks like a business owner; you'll set the vision for how your team's accounts grow, coach a team of Client Experience Managers (CEMs) and Technical Solutions Managers (TSMs) to deliver exceptional outcomes, and serve as the senior strategic voice when our clients need it most.
You'll report to the VP of Client Services and play a central role in shaping how we retain and grow revenue, build lasting client relationships, and develop the next generation of CS talent at the company.
What You'll Do
Client Strategy & Revenue Growth
Own a portfolio of accounts with full accountability for retention, growth, and client satisfaction. Build and maintain strategic account plans that align client goals with company objectives, and lead Bi-Annual Business Reviews with key clients. Monitor account health metrics on a rolling basis to proactively identify risks and opportunities before they become escalations. Serve as the senior escalation point for complex client issues, driving swift resolution while preserving long-term relationships.
Team Leadership & Development
Lead, mentor, and develop a team of TSMs and CEMs, providing individualized coaching aligned with each person's professional goals. Foster a performance-driven, collaborative team culture where accountability and recognition go hand in hand. Conduct regular 1:1s, quarterly check-ins, and annual reviews with each direct report, with clear documentation and follow-through.
Operational Excellence
Ensure seamless execution across onboarding, client management, and product launches, leveraging Notion to manage accounts as structured projects. Maintain oversight of team workload distribution to ensure equitable coverage and sustainable capacity. Champion consistent adoption of internal tools (e.g. HubSpot, Notion, AI tools) to drive team efficiency and a high-quality client experience.
Data-Driven Decision Making
Leverage BI tools to develop custom reporting that tracks account health, feature adoption, and revenue trends across your portfolio. Translate data into clear, actionable insights for both your team and company leadership. Ensure Tixr Studio, HubSpot, Notion, and related tools are consistently maintained with accurate, up-to-date account information.
Cross-Functional Collaboration
Act as the internal voice for your portfolio, advocating for client needs and surfacing recurring themes to inform product and strategy decisions. Partner with cross-functional teams to align on shared priorities and ensure your clients' commitments are properly documented, and when appropriate, resourced.
How We'll Measure Success
Metric
Target
Net Revenue Retention (NRR)
110%+
Client Retention Rate
85%+
Upsell / Cross-sell Growth
10%+ QoQ growth in account value
Net Promoter Score (NPS)
XX+ portfolio average
Escalation Resolution
90% resolved within
Business Review Coverage
100% of top-tier accounts
Tool & Process Compliance
100% of accounts current in Tixr Studio and HubSpot
Team Satisfaction Score
80%+
What We're Looking For
7+ years in account management, client success, or related, with at least 2–3 years in a people management role. A track record of owning and growing a book of business, with demonstrable impact on NRR or retention metrics. Strong coaching instincts; you know how to get the best out of people with different strengths and growth areas. Comfort operating with data; you use metrics to tell a story and drive decisions, not just report numbers. Experience with CRM and project management tools (HubSpot, Notion, or similar). Excellent executive communication skills, you can run a boardroom-level QBR and a team retrospective with equal confidence.
What the First 90 Days Look Like
Days 1–30: Get to know the team, the accounts, and the tools. Shadow 1:1s, team meetings, and client engagements. Build relationships with your direct reports and key internal stakeholders, and start developing a clear picture of each team member's strengths and growth areas. Days 31–60: Take ownership of team meetings and weekly 1:1s. Identify the top risks and opportunities across the team's combined portfolio and begin shaping account strategies collaboratively with your CEMs and TSMs. Days 61–90: Present your team development and portfolio strategy to the VP of CS. Have a clear point of view on coaching priorities, workload distribution, and how you'll drive the team toward its KPIs.
Work-Life
This role is preferred hybrid out of our Santa Monica office, but we are open to remote (USA-based) candidates. At this time we are only able to hire US Citizens or active US Green Card holders
The Perks
Salary Range $100,000 - $120,000 + Equity 100% Remote with Hybrid Optional Paid Health Benefits ($0 Premiums) Dental, Vision, Life plans Open Vacation 401k (50% match up to 3%) Paid Equipment Education Stipend Paid Holidays & Birthdays Off Parental Leave Team Offsites / Events Ticket hookups!
Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.
Full job record
| Job ID | 003751ca8217c3331b320669959f989d20982536 |
| Org ID | 15a409ca-fbe0-4c2b-b571-52d8ab39989d |
| Source ID | 596b558c-327b-4c63-8f60-a7251a4d1051 |
| Board ID | 596b558c-327b-4c63-8f60-a7251a4d1051 |
| Provider | rippling |
| Provider Job Key | 1b9ec21e-e158-4693-bcc8-11924ddde0e0 |
| Title | Director of Accounts, Festivals & Large Events |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | Customer Success & Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | USD 100000-120000 YEAR |
| Salary Min | 100,000 |
| Salary Max | 120,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/tixr/jobs/1b9ec21e-e158-4693-bcc8-11924ddde0e0 |
| Apply URL | https://ats.rippling.com/tixr/jobs/1b9ec21e-e158-4693-bcc8-11924ddde0e0 |
| First Seen At | 2026-05-29 07:11:28Z |
| Last Seen At | 2026-06-06 20:25:31Z |
| Last Checked At | 2026-06-06 20:25:31Z |
| Last Changed At | 2026-06-06 20:25:31Z |
| Inactive At | — |
| Source Posted At | 2026-03-16 18:40:43Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=tixr/date=2026-06-06/2026-06-06T20-25-30-638Z-d1c9f6979eed37876956f5dee198019ae00fcb5369e07b439f5a997909762b7b.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We're looking for a Director of Accounts to lead a high-performing client success team and drive exceptional outcomes across a strategic portfolio of accounts. This is a role for someone who thinks like a business owner; you'll set the vision for how your team's accounts grow, coach a team of Client Experience Managers (CEMs) and Technical Solutions Managers (TSMs) to deliver exceptional outcomes, and serve as the senior strategic voice when our clients need it most.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You'll report to the VP of Client Services and play a central role in shaping how we retain and grow revenue, build lasting client relationships, and develop the next generation of CS talent at the company.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:14pt;white-space:pre-wrap;\">What You'll Do</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Client Strategy & Revenue Growth</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Own a portfolio of accounts with full accountability for retention, growth, and client satisfaction.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Build and maintain strategic account plans that align client goals with company objectives, and lead Bi-Annual Business Reviews with key clients.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Monitor account health metrics on a rolling basis to proactively identify risks and opportunities before they become escalations.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Serve as the senior escalation point for complex client issues, driving swift resolution while preserving long-term relationships.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Team Leadership & Development</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Lead, mentor, and develop a team of TSMs and CEMs, providing individualized coaching aligned with each person's professional goals.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Foster a performance-driven, collaborative team culture where accountability and recognition go hand in hand.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Conduct regular 1:1s, quarterly check-ins, and annual reviews with each direct report, with clear documentation and follow-through.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Operational Excellence</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ensure seamless execution across onboarding, client management, and product launches, leveraging Notion to manage accounts as structured projects.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Maintain oversight of team workload distribution to ensure equitable coverage and sustainable capacity.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Champion consistent adoption of internal tools (e.g. HubSpot, Notion, AI tools) to drive team efficiency and a high-quality client experience.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Data-Driven Decision Making</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Leverage BI tools to develop custom reporting that tracks account health, feature adoption, and revenue trends across your portfolio.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Translate data into clear, actionable insights for both your team and company leadership.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ensure Tixr Studio, HubSpot, Notion, and related tools are consistently maintained with accurate, up-to-date account information.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Cross-Functional Collaboration</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Act as the internal voice for your portfolio, advocating for client needs and surfacing recurring themes to inform product and strategy decisions.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Partner with cross-functional teams to align on shared priorities and ensure your clients' commitments are properly documented, and when appropriate, resourced.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:14pt;white-space:pre-wrap;\">How We'll Measure Success</strong></b></p><table style=\"position:relative;border-collapse:collapse;table-layout:fixed;border:none;margin-left:4px;width:fit-content;margin-top:12px;margin-bottom:12px;\"><colgroup><col style=\"width:309px;\"><col style=\"width:372px;\"></colgroup><tbody><tr style=\"height:33.33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Metric</strong></b></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Target</strong></b></p></td></tr><tr style=\"height:33.33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Net Revenue Retention (NRR)</span></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">110%+</span></p></td></tr><tr style=\"height:33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Client Retention Rate</span></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">85%+</span></p></td></tr><tr style=\"height:34.33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Upsell / Cross-sell Growth</span></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">10%+ QoQ growth in account value</span></p></td></tr><tr style=\"height:33.33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Net Promoter Score (NPS)</span></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">XX+ portfolio average</span></p></td></tr><tr style=\"height:33.33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Escalation Resolution</span></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">90% resolved within <5 days</span></p></td></tr><tr style=\"height:33.33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Business Review Coverage</span></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">100% of top-tier accounts</span></p></td></tr><tr style=\"height:33.33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Tool & Process Compliance</span></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">100% of accounts current in Tixr Studio and HubSpot</span></p></td></tr><tr style=\"height:33.33px;\"><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Team Satisfaction Score</span></p></td><td style=\"position:relative;padding:8px;min-width:5px;overflow-wrap:break-word;text-align:start;vertical-align:top;border:0px solid rgba(0,0,0,0.2);\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">80%+</span></p></td></tr></tbody></table><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:14pt;white-space:pre-wrap;\">What We're Looking For</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">7+ years in account management, client success, or related, with at least 2–3 years in a people management role.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">A track record of owning and growing a book of business, with demonstrable impact on NRR or retention metrics.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong coaching instincts; you know how to get the best out of people with different strengths and growth areas.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfort operating with data; you use metrics to tell a story and drive decisions, not just report numbers.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience with CRM and project management tools (HubSpot, Notion, or similar).</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent executive communication skills, you can run a boardroom-level QBR and a team retrospective with equal confidence.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:14pt;white-space:pre-wrap;\">What the First 90 Days Look Like</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Days 1–30: </strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Get to know the team, the accounts, and the tools. Shadow 1:1s, team meetings, and client engagements. Build relationships with your direct reports and key internal stakeholders, and start developing a clear picture of each team member's strengths and growth areas.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Days 31–60: </strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Take ownership of team meetings and weekly 1:1s. Identify the top risks and opportunities across the team's combined portfolio and begin shaping account strategies collaboratively with your CEMs and TSMs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Days 61–90: </strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Present your team development and portfolio strategy to the VP of CS. Have a clear point of view on coaching priorities, workload distribution, and how you'll drive the team toward its KPIs.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Work-Life</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">This role is preferred hybrid out of our </span><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">Santa Monica office, but we are open to remote (USA-based) candidates. </span><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">At this time we are only able to hire US Citizens or active US Green Card holders</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">The Perks</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Salary Range $100,000 - $120,000 + Equity</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">100% Remote with Hybrid Optional</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Paid Health Benefits ($0 Premiums)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Dental, Vision, Life plans </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Open Vacation</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">401k (50% match up to 3%)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Paid Equipment</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Education Stipend</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Paid Holidays & Birthdays Off</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Parental Leave</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Team Offsites / Events</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ticket hookups!</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">About Tixr</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p>"
},
"workLocations": [
"Remote (United States)"
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"activeJobApplication": {
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"oid": "first_name",
"title": "First name",
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"oid": "last_name",
"title": "Last name",
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"oid": "phone_number",
"title": "Phone number",
"required": true,
"fieldType": "PHONE_NUMBER"
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"oid": "location",
"title": "Location (city only)",
"required": true,
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"oid": "linkedin_link",
"title": "LinkedIn link",
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"oid": "resume",
"title": "Resume",
"required": true,
"fieldType": "FILE"
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"oid": "cover_letter",
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/003751ca8217c3331b320669959f989d20982536?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/15a409ca-fbe0-4c2b-b571-52d8ab39989dJSONGET https://api.bluedoor.sh/job-postings/v1/sources/596b558c-327b-4c63-8f60-a7251a4d1051JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/003751ca8217c3331b320669959f989d20982536/eventsJSON