Home › Companies › 618a57dc Cfc8 4305 Ae09 65ff8f76335b 19000101 000001 › Customer Service Representative
Customer Service Representative
618a57dc Cfc8 4305 Ae09 65ff8f76335b 19000101 000001 · MISSION, Mission, TX, US, Mission, TX · Deleted · $12–$13 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 618a57dc Cfc8 4305 Ae09 65ff8f76335b 19000101 000001 |
| Title | Customer Service Representative |
| Normalized title | - |
| Department / team | - |
| Location | MISSION, TX, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $12–$13 / hour |
| Status | deleted |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-03-05 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 618a57dc Cfc8 4305 Ae09 65ff8f76335b 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in MISSION. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 618a57dc Cfc8 4305 Ae09 65ff8f76335b 19000101 000001 |
| Source | 7c0bcdde-4a70-4d6e-a37b-55d4c0948795 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Call Center Customer Service Representative/Operator screens income calls regarding general information, eye medical procedures, cost and financing. Customer Service Representative provides service information, resolves customer complaints, offers solutions, and follows up to ensure customer satisfaction. Responsible for Scheduling and updating appointments, and updates demographic information during and after a call. Ensures that the image of Shah Eye Center is represented with utmost professionalism.
Work Experience Requirements
· Minimum of one year customer service experience
· Excellent telephone communication skills
· Ability to multi-task: answer calls, document and summarize details, while speaking to callers
· Organizational skills and attention to detail
· Knowledge of medical terminology
· B ilingual (English/Spanish)
Job Responsibilities and Duties
At all times, employee is responsible for:
1. Protecting the physician’s license;
2. Maintaining confidential any and all information accessible while performing job duties;
3. Staying in compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal and/or contractual obligations.
Duties of the Job:
· Screen incoming calls providing prospective patients with relevant information including but not limited to: medical procedures, cost and financing, general practice information.
· Uses customer service skills when dealing with patients over the phone
· Routes calls or takes messages.
· Ensures that all demographic information is correct and that all insurance information is collected.
· Schedules/Reschedules appointments for patients using Medinformatix Software.
· Phone Tree calls patient to remind them of appointment 1 day prior to service.
· Contacts/Verifies missed appointments/yearly’s for follow up. If unable to reach client, sends a Reminder Notification Card.
· Check company voicemail and return phone calls.
· Update board with daily patient count for easy glance of current numbers per doctor/location.
· Verify Fax Folder; distribute into designated folders and import any information needed into patient’s chart.
· Assist with new hire training for Call Center.
· Phones are not to ring more than 3 times.
· Other duties as assigned.
Full job record
| Job ID | 002d337872328d75155560bb787d6bbced1fe45e |
| Org ID | 7d65a3e7-17ce-4795-8b2e-230e1a8e97b3 |
| Source ID | 7c0bcdde-4a70-4d6e-a37b-55d4c0948795 |
| Board ID | 7c0bcdde-4a70-4d6e-a37b-55d4c0948795 |
| Provider | adp_workforcenow |
| Provider Job Key | 587406 |
| Title | Customer Service Representative |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | MISSION, Mission, TX, US, Mission, TX |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | MISSION |
| Salary Raw | 12 To 12.50 (USD) Hourly |
| Salary Min | 12 |
| Salary Max | 12.5 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=618a57dc-cfc8-4305-ae09-65ff8f76335b&ccId=19000101_000001&lang=en_US&type=JS&jobId=587406&jwId=9203105297777_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=618a57dc-cfc8-4305-ae09-65ff8f76335b&ccId=19000101_000001&lang=en_US&type=JS&jobId=587406&jwId=9203105297777_1 |
| First Seen At | 2026-05-31 18:39:11Z |
| Last Seen At | 2026-06-04 08:51:57Z |
| Last Checked At | 2026-06-06 12:29:52Z |
| Last Changed At | 2026-06-06 12:29:52Z |
| Inactive At | 2026-06-06 12:29:52Z |
| Source Posted At | 2026-03-05 16:05:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=618a57dc-cfc8-4305-ae09-65ff8f76335b|19000101_000001/date=2026-06-04/2026-06-04T08-51-56-756Z-67479003a043e9de5881dddc54aad0c8e740dcd8618fefdbf01b5185df16c677.json |
Event Fields
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"requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><span style=\"font-size: 10.5pt;font-family: Times New Roman;\">Call Center Customer Service Representative/Operator screens income calls regarding general information, eye medical procedures, cost and financing. Customer Service Representative provides service information, resolves customer complaints, offers solutions, and follows up to ensure customer satisfaction. Responsible for Scheduling and updating appointments, and updates demographic information during and after a call. Ensures that the image of Shah Eye Center is represented with utmost professionalism.</span></p><p><br></p><p><span style=\"font-size: 10.5pt;font-family: Times New Roman;\"><strong> Work Experience Requirements </strong></span></p><p style=\"margin-left:50.4pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Minimum of one year customer service experience</span></p><p style=\"margin-left:50.4pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Excellent telephone communication skills</span></p><p style=\"margin-left:50.4pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Ability to multi-task: answer calls, document and summarize details, while speaking to callers</span></p><p style=\"margin-left:50.4pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Organizational skills and attention to detail</span></p><p style=\"margin-left:50.4pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Knowledge of medical terminology</span></p><p><span style=\"color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: Times New Roman;\">·</span> B<span style=\"font-size: 8pt;font-family: Times New Roman;\">ilingual (English/Spanish)</span></p><p><span style=\"font-size: 8pt;font-family: Times New Roman;\"><strong> </strong></span></p><p><span style=\"font-size: 8pt;font-family: Times New Roman;\"><strong> Job Responsibilities and Duties </strong></span></p><p style=\"margin-left:14.4pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">At all times, employee is responsible for:</span></p><p><span style=\"font-size: 8pt;font-family: Times New Roman;\">1.</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Protecting the physician’s license;</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">2.</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Maintaining confidential any and all information accessible while performing job duties;</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">3.</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Staying in compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal and/or contractual obligations.</span></p><p style=\"margin-left:14.4pt;\"><br></p><p><span style=\"font-size: 8pt;font-family: Times New Roman;\">Duties of the Job:</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Screen incoming calls providing prospective patients with relevant information including but not limited to: medical procedures, cost and financing, general practice information.</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Uses customer service skills when dealing with patients over the phone</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Routes calls or takes messages.</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Ensures that all demographic information is correct and that all insurance information is collected.</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Schedules/Reschedules appointments for patients using Medinformatix Software.</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Phone Tree calls patient to remind them of appointment 1 day prior to service.</span></p><p style=\"margin-left:36pt;\"><span style=\"font-size: 8pt;font-family: Times New Roman;\">·</span><span style=\"font-family: Times New Roman;\"> </span><span style=\"font-size: 8pt;font-family: Times New Roman;\">Contacts/Verifies missed appointments/yearly’s for follow up. 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