Season 26/27 - Chalet Duty Manager

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    "departmentLabel": "Hotel Operations",
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    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "044-0080",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Job Title</span>: <span style=\"font-weight: bold\">Chalet Duty Manager</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB DESCRIPTION</span></p>\n<p>We are looking for a Chalet Duty Manager to oversee daily chalet operations and ensure an exceptional guest experience in a resort environment.</p>\n<p> </p>\n<p>This is a hands-on management role responsible for team leadership, guest services, reservations, and facility standards, with a strong focus on service quality and operational excellence.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB OVERVIEW/RESPONSIBILITIES</span><br></p>\n<p><span style=\"font-weight: bold\">Operations &amp; Team Leadership</span></p>\n<ul>\n<li>Lead, train, and manage chalet hosts and operational staff</li>\n<li>Create and manage staff schedules to ensure smooth daily operations</li>\n<li>Take a hands-on approach to leading day-to-day chalet activities</li>\n</ul>\n<p><span style=\"font-weight: bold\">Guest Experience &amp; Service Management</span></p>\n<ul>\n<li>Handle guest inquiries, requests, and issue resolution professionally</li>\n<li>Ensure high service standards and personalized guest experiences</li>\n<li>Coordinate special arrangements to enhance guest satisfaction</li>\n</ul>\n<p><span style=\"font-weight: bold\">Reservations &amp; Stay Coordination</span></p>\n<ul>\n<li>Oversee bookings, check-ins, check-outs, and guest logistics</li>\n<li>Manage daily schedules and operational coordination</li>\n</ul>\n<p><span style=\"font-weight: bold\">Quality Control &amp; Facilities</span></p>\n<ul>\n<li>Conduct regular inspections of rooms, common areas, and dining spaces</li>\n<li>Maintain and improve service and facility standards</li>\n<li>Coordinate routine maintenance and repairs</li>\n</ul>\n<p><span style=\"font-weight: bold\">Safety &amp; Local Knowledge</span></p>\n<ul>\n<li>Ensure guest safety and a secure, comfortable environment</li>\n<li>Stay informed on ski conditions and local attractions to support guests</li>\n</ul>\n<p><br></p>\n<p>Training and support will be provided to help you succeed in the role.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">【Must】</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Previous experience in a team leader or supervisory role</li>\n<li>Previous work experience in hospitality, tourism, or customer service (e.g. hotel, resort, chalet, or front office roles)</li>\n<li>Experience handling guest inquiries and customer support</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Valid working visa in Japan</li>\n<li>Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Strong communication skills</li>\n<li>Proven problem-solving and decision-making abilities</li>\n<li>Ability to manage multiple tasks in a fast-paced environment</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Business Level or above in English</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Strong guest-focused mindset with a passion for service excellence</li>\n<li>Ability to think quickly and resolve issues on the spot</li>\n<li>Team-oriented with a collaborative working style</li>\n<li>Friendly, polite, and professional attitude toward guests and colleagues</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">【Preferred】</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience working in a resort or seasonal operation</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Education or training in hospitality, tourism, or service-related fields</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Staff training or people-management skills</li>\n<li>Experience with reservations or operational coordination<br></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Conversational or above in Japanese</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Interest in winter sports, resort life, or outdoor activities<br></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Employment Terms and Condition</span></p>\n<p><span style=\"font-weight: bold\">Contract Period &amp; Renewal</span></p>\n<ul>\n<li>Contract Period: 11/3/2026 - 3/31/2027</li>\n<li>Contract renewal: Applicable</li>\n<li>Reason of Renewal: \n<ul>\n<li>Employee’s work performance and attitude.</li>\n<li>Company’s business demands.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Duty, Work Location &amp; Scope of Changes</span></span></p>\n<ul>\n<li>Duty: may be changed as determined by the company</li>\n<li>Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido</li>\n<li>Scope of changes: company properties in Niseko Area, Rusutsu or Furano.\n<ul>\n<li>Training may be conducted at other location.</li>\n<li>Employees may be required to work at different properties based on operational needs.<br></li>\n<li>The initial assignment will be determined by the company.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Commuting &amp; Workplace policy</span></p>\n<ul>\n<li>Private Vehicle Commuting: Not permitted</li>\n<li>Measures to prevent passive smoking: indoor smoking prohibited</li>\n</ul>\n<p><span style=\"font-weight: bold\">Working hours, Days off &amp; Overtime</span></p>\n<ul>\n<li>Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00</li>\n<li>Days off: two days off per week (based on shift schedule)</li>\n<li>Overtime: Yes</li>\n<li>Monthly Average Overtime Hours: 10 hours per month</li>\n<li>36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Salary Package / Benefit</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Salary: 2,000 yen / per hour ~</span></li>\n<li>Subsidized Ski Pass on your location or Recreational Allowance<br></li>\n<li>Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.</li>\n<li>Staff Accommodation Available</li>\n<li>Company Events</li>\n</ul>",
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