Product Coordinator – MarTech Platforms & Governance

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    "ShortDescriptionStr": "The Adobe Product Coordinator – MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization’s multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.\n\nPartnering closely with Product Management leadership (including the Senior Product Manager), Solutions Architecture (including the Solutions Director), and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal & external stakeholders (domestic & international).\n",
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    "ExternalDescriptionStr": "<p><span>The <strong>Adobe</strong> <strong>Product Coordinator – MarTech Platforms &amp; Governance</strong> plays a critical role in supporting the operational scale and governance of the organization’s multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.</span></p>\n<p><span>Partnering closely with Product Management leadership (including the Senior Product Manager), Solutions Architecture (including the Solutions Director), and the Director of MarTech Strategy &amp; Operations, this role drives consistency, transparency, and operational efficiency across internal &amp; external stakeholders (domestic &amp; international).</span></p>",
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    "ExternalPostedStartDate": "2026-06-01T13:57:45+00:00",
    "ExternalQualificationsStr": "<p><b>Required Qualifications</b></p><ul><li><span style=\"color:black\">4-6 years of experience in a coordination, operations, or MarTech support role.</span></li><li><span style=\"color:black\">Experience working with enterprise marketing technology platforms and MarTech solutions, including Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.</span></li><li><span style=\"color:black\">Experience supporting governance or access management processes.</span></li><li><span style=\"color:black\">Strong organizational and process management skills.</span></li><li><span style=\"color:black\">Experience managing intake systems, workflows, or ticketing tools, including triaging and routing issues in a structured environment.</span></li><li><span style=\"color:black\">Ability to manage multiple requests and stakeholders in a fast-paced environment.</span></li><li><span style=\"color:black\">Ability to prioritize requests and issues based on business impact, urgency, and defined SLAs</span></li><li><span style=\"color:black\">Strong communication skills with the ability to coordinate across technical and business teams.</span></li><li><span style=\"color:black\">Proficiency with common collaboration and productivity tools (e.g., Excel, PowerPoint, Jira, Workfront, or similar)</span></li></ul><p style=\"margin-left:0.25in\"> </p><p><span style=\"color:black\"><b>Preferred Qualifications</b></span></p><ul><li><span style=\"color:black\">Familiarity with service management or ticketing tools (e.g., Jira, ServiceNow, Workfront)</span></li><li><span style=\"color:black\">Exposure to multi-tenant or enterprise-scale platform governance environments.</span></li><li><span style=\"color:black\">Exposure to marketing operations, digital marketing, or customer journey management.</span></li><li><span style=\"color:black\">Experience supporting issue escalation workflows, incident tracking, or operational support in a technology or MarTech environment.</span></li><li><span style=\"color:black\">Familiarity with user access controls, role-based permissions, or audit processes.</span></li></ul><p> </p><p><span style=\"color:black\"><b>Key Success Factors</b></span></p><ul><li><span style=\"color:black\">Maintains high accuracy and consistency in managing intake and access processes.</span></li><li><span style=\"color:black\">Improves transparency and responsiveness across MarTech requests.</span></li><li><span style=\"color:black\">Supports scalable governance as the number of users and use cases grows.</span></li><li><span style=\"color:black\">Builds strong working relationships with cross-functional stakeholders.</span></li><li><span style=\"color:black\">Demonstrates ownership, attention to detail, and proactive problem-solving.</span></li></ul><p> </p>",
    "InternalQualificationsStr": "<p><b>Required Qualifications</b></p><ul><li><span style=\"color:black\">4-6 years of experience in a coordination, operations, or MarTech support role.</span></li><li><span style=\"color:black\">Experience working with enterprise marketing technology platforms and MarTech solutions, including Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.</span></li><li><span style=\"color:black\">Experience supporting governance or access management processes.</span></li><li><span style=\"color:black\">Strong organizational and process management skills.</span></li><li><span style=\"color:black\">Experience managing intake systems, workflows, or ticketing tools, including triaging and routing issues in a structured environment.</span></li><li><span style=\"color:black\">Ability to manage multiple requests and stakeholders in a fast-paced environment.</span></li><li><span style=\"color:black\">Ability to prioritize requests and issues based on business impact, urgency, and defined SLAs</span></li><li><span style=\"color:black\">Strong communication skills with the ability to coordinate across technical and business teams.</span></li><li><span style=\"color:black\">Proficiency with common collaboration and productivity tools (e.g., Excel, PowerPoint, Jira, Workfront, or similar)</span></li></ul><p style=\"margin-left:0.25in\"> </p><p><span style=\"color:black\"><b>Preferred Qualifications</b></span></p><ul><li><span style=\"color:black\">Familiarity with service management or ticketing tools (e.g., Jira, ServiceNow, Workfront)</span></li><li><span style=\"color:black\">Exposure to multi-tenant or enterprise-scale platform governance environments.</span></li><li><span style=\"color:black\">Exposure to marketing operations, digital marketing, or customer journey management.</span></li><li><span style=\"color:black\">Experience supporting issue escalation workflows, incident tracking, or operational support in a technology or MarTech environment.</span></li><li><span style=\"color:black\">Familiarity with user access controls, role-based permissions, or audit processes.</span></li></ul><p> </p><p><span style=\"color:black\"><b>Key Success Factors</b></span></p><ul><li><span style=\"color:black\">Maintains high accuracy and consistency in managing intake and access processes.</span></li><li><span style=\"color:black\">Improves transparency and responsiveness across MarTech requests.</span></li><li><span style=\"color:black\">Supports scalable governance as the number of users and use cases grows.</span></li><li><span style=\"color:black\">Builds strong working relationships with cross-functional stakeholders.</span></li><li><span style=\"color:black\">Demonstrates ownership, attention to detail, and proactive problem-solving.</span></li></ul><p> </p>",
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    "ExternalResponsibilitiesStr": "<p><strong>Key Responsibilities</strong></p><ul><li><span style=\"color:black\">Own and manage centralized intake process for MarTech requests, ensuring completeness, proper categorization, and routing.</span></li><li><span style=\"color:black\">Serve as the central coordination point for MarTech intake and issue escalations, including logging, triaging, prioritizing, and routing requests and issues to Product, Architecture, or vendor teams, while ensuring visibility, tracking, and timely resolution.</span></li><li><span style=\"color:black\">Track and report on intake SLAs, request status, and prioritization outcomes.</span></li><li><span style=\"color:black\">Coordinate user access requests across MarTech platforms, ensuring alignment with governance and role-based permissions.</span></li><li><span style=\"color:black\">Support quarterly user access recertification processes in partnership with IT and Security teams.</span></li><li><span style=\"color:black\">Maintain governance logs, including tracking of segments, journeys, and sandbox usage across a multi-tenant environment.</span></li><li><span style=\"color:black\">Assist in enforcing platform standards, naming conventions, and usage guidelines across internal &amp; external users.</span></li><li><span style=\"color:black\">Coordinate and support governance forums, intake triage meetings, and cross-functional working sessions.</span></li><li><span style=\"color:black\">Document decisions, action items, and maintain centralized documentation repositories.</span></li><li><span style=\"color:black\">Track platform adoption, usage trends, and open issues to support operational reporting.</span></li><li><span style=\"color:black\">Assist with UAT coordination, release tracking, and cross-team communication.</span></li></ul>",
    "InternalResponsibilitiesStr": "<p><strong>Key Responsibilities</strong></p><ul><li><span style=\"color:black\">Own and manage centralized intake process for MarTech requests, ensuring completeness, proper categorization, and routing.</span></li><li><span style=\"color:black\">Serve as the central coordination point for MarTech intake and issue escalations, including logging, triaging, prioritizing, and routing requests and issues to Product, Architecture, or vendor teams, while ensuring visibility, tracking, and timely resolution.</span></li><li><span style=\"color:black\">Track and report on intake SLAs, request status, and prioritization outcomes.</span></li><li><span style=\"color:black\">Coordinate user access requests across MarTech platforms, ensuring alignment with governance and role-based permissions.</span></li><li><span style=\"color:black\">Support quarterly user access recertification processes in partnership with IT and Security teams.</span></li><li><span style=\"color:black\">Maintain governance logs, including tracking of segments, journeys, and sandbox usage across a multi-tenant environment.</span></li><li><span style=\"color:black\">Assist in enforcing platform standards, naming conventions, and usage guidelines across internal &amp; external users.</span></li><li><span style=\"color:black\">Coordinate and support governance forums, intake triage meetings, and cross-functional working sessions.</span></li><li><span style=\"color:black\">Document decisions, action items, and maintain centralized documentation repositories.</span></li><li><span style=\"color:black\">Track platform adoption, usage trends, and open issues to support operational reporting.</span></li><li><span style=\"color:black\">Assist with UAT coordination, release tracking, and cross-team communication.</span></li></ul>",
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