Senior Application Support Analyst - (Middle & Back Office - BPS (Broadridge)

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          "text": "<p><u>Responsibilities will include:</u> </p><ul><li>Dealing with support escalations from Level 1 team, including complex  user and monitoring support queries, with as minimal as possible escalations to L3 teams</li><li>Work as senior support analyst to provide hands on support to Operations and settlement systems</li><li>Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)</li><li>To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams</li><li>To provide batch support, health checks at the start of the day/end of the day</li><li>To create, update, amend relevant production support documentation</li><li>To use firm standard support tools and processes</li><li>To provide weekend support related activities on rotation basis</li><li>To deploy code/configuration change/releases into the pre &amp; production environments</li><li>The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection.<ol><li>Prevention relies on ensuring that hardware changes or additional modules do not interrupt an application’s function.</li><li>Correction is the continual monitoring and fixing of issues that arise, including bug fixes.</li><li>Adaptation is the modification of applications to comply with new standards and new systems</li><li>perfection is the improvement of application/infrastructure to enhance performance or reliability</li></ol></li><li>To work as strong team player</li></ul>",
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          "text": "<p><u>Skills, experience, qualifications and knowledge required:</u></p><p>Required Experience</p><ul><li><span>Unix/Linux skills including Shell/Perl scripting</span></li><li><span>Strong database knowledge – SQL/Sybase/Oracle</span></li><li><span>Prior experience of BPS (Broadridge) </span></li><li>Basic knowledge of programming languages – JAVA or C++ will be plus</li><li>Knowledge of the Financial Services Industry</li><li>Hands-on IT support experience &amp; knowledge of Middle Office systems, Settlement systems will be<br />highly advantageous</li><li><span>Knowledge of scheduling tools – Autosys</span></li><li>Experience of functional/technical support / investment banking environment desirable</li><li>Experience of monitoring software and maintaining\\improving rule bases</li><li>Hands-on experience of using tools such as Remedy or Service Now - Desirable</li><li>Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial</li><li>Hands on support knowledge of middleware tools (MQ, Tibco) will be a plus</li></ul>",
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          "text": "<p><u>Role description:</u></p><p>Reporting into the Production Services Team lead (US) in New York, this support role covers the day-to-day support of operations technology platforms, working in collaboration with global stakeholders and regional teams. Will suit a self starter who is looking for a career in production support and takes pride in making difference to support the business critical processes and role includes </p><ul><li>Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards</li><li>Utilizes knowledge of service level delivery to offer superior service.</li><li>Understands effects of IT Architecture on performance.</li><li>Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally.</li><li>Responsible for the proper functioning of existing applications and infrastructure.</li><li>Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support</li><li>Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow.</li><li>IT Delivery/Control/Process/Stability</li><li>KPI statistics relating to individual / teams capacity, performance and CSI</li><li>Professional Ethics Compliance and Risk Management</li><li>Industrialising the different processes</li><li>Maintaining Knowledge Management</li></ul>",
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          "text": "<p></p><p></p><p>Professional Attributes</p><ul><li>Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages</li><li>Ability to prioritise, sense of Urgency</li><li>Problem solving mindset and solution-enabler - Ability to identify problems, make decisions and drive solutions</li><li>Pragmatic, able to adapt to various situations and applications, ready to work under pressure</li><li>Ability to inspire co-operation and co-ordinate activities across teams</li><li>Willingness to accurately document and share information with global peer group</li></ul><p><br /></p><p><br /></p><p></p><p><b><br /></b></p><p><b>Interested candidates please contact</b><br /></p><p><b>Abhishek Agarwal</b><br /></p><p><span><b>https://www.linkedin.com/in/abhishek-b-agarwal</b></span><br /></p>",
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