Engagement Team Advisor - Lone Soldiers Program

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      "city": "Tel Aviv",
      "state": "Israel",
      "postalCode": "6688107",
      "addressCountry": "Israel"
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    "datePosted": "2026-06-02",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Engagement Team Advisor - Lone Soldiers Program</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Location:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Tel Aviv Office</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Position Type:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Full-Time</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Hours:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Sunday–Thursday | 9:00–17:00</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Nefesh B’Nefesh FIDF’s Lone Soldiers Program supports international Lone Soldiers from around the world throughout every stage of their journey — from pre-draft through active service and beyond.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We are seeking a compassionate, organized, and proactive </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Lone Soldiers Engagement Advisor to</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> join our engagement team. This role serves as a primary point of contact for Lone Soldiers and draftees, ensuring timely communication, empathetic support, and efficient coordination of inquiries and follow-up.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This is a critical front-facing position that helps maintain the high level of responsiveness and care that defines our program.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Responsibilities</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Hotline Operations (6563)</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Answer incoming calls to the 6563 hotline during operating hours.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide accurate, empathetic, and efficient assistance to Lone Soldiers with questions or concerns.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Triage inquiries and escalate complex or sensitive cases to the appropriate advisor team when needed.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Email &amp; Communication Management</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Monitor the Lone Soldiers inbox throughout office hours.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Respond directly to inquiries when appropriate.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Forward or flag messages requiring advisor input or follow-up.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Make proactive outreach phone calls as needed.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">CRM &amp; Documentation</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Log all relevant interactions in Salesforce or other CRM systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain accurate and organized records of communications and follow-ups.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">High-level Hebrew speaker required (additional languages are an advantage).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Previous experience as a Lone Soldier - a strong advantage.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent written and verbal communication skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong organizational skills with high attention to detail.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to multitask and prioritize in a fast-paced environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience in a customer-facing, support, or service-oriented role preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfortable working both independently and collaboratively.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with Salesforce or similar CRM systems is an advantage.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Passion for supporting Lone Soldiers and sensitivity to the unique challenges they face.</span></li>\n</ul>\n<p><br></p>",
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