Business Success Coordinator (Internal Only)

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      "state": "Guam"
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    "departmentLabel": "Business Success Center",
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    "location": {
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      "state": "Guam",
      "postalCode": "96913",
      "addressCountry": "United States"
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    "datePosted": "2026-05-18",
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    "description": "<p><span style=\"color: rgb(35, 111, 161)\"><span style=\"font-weight: bold\">About the team:</span> </span></p>\n<p>The Business Success Team is at the heart of the customer experience. We focus on building long-term partnerships by supporting customers throughout their entire lifecycle. Our team is made up of collaborative, customer-focused, and detail-driven professionals who work closely with Sales, Operations, Service Delivery, Finance, and Technical teams to ensure our business customers receive seamless, high-quality service.</p>\n<p>Together, we champion customer adoption, retention, and growth while continuously improving how we support and serve our clients. If you enjoy being the connector between teams, solving problems, and helping customers succeed, this is the place for you.</p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(35, 111, 161)\"><span style=\"font-weight: bold\"><span style=\"font-size: 12pt\">Who we are looking for:</span></span><span style=\"font-size: 12pt\"> </span></span></p>\n<p>We’re looking for a proactive, organized, and customer-centric <span style=\"font-weight: bold\">Business Success Coordinator</span> to support our Account Managers and Customer Success Managers. The ideal candidate thrives in a fast-paced environment, enjoys juggling multiple priorities, and takes pride in delivering exceptional customer experiences.</p>\n<p>This role is perfect for someone who enjoys operational coordination, relationship-building, and being the go-to resource that keeps customers and internal teams aligned. If you’re a strong communicator with a passion for helping customers succeed and protecting long-term revenue, we’d love to meet you.</p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(35, 111, 161)\"><span style=\"font-weight: bold\">Still interested? Here’s what the role looks like:</span> </span></p>\n<p>As a <span style=\"font-weight: bold\">Business Success Coordinator</span>, you’ll play a critical role in supporting our business customers and internal teams by managing requests, coordinating services, and ensuring smooth execution across the customer lifecycle. You’ll act as a central point of contact, helping to deliver timely solutions while keeping customers informed and supported.</p>\n<p><span style=\"color: rgb(35, 111, 161); font-weight: bold\">Your responsibilities will include:</span></p>\n<ul>\n<li>Serve as the primary front-door contact for business customers via walk-in, phone, and email, triaging, documenting, and routing requests to Sales, Technical, or Operations teams.</li>\n<li>Manage customer intake, order entry support, and technical clarification during pre- and post-order phases.</li>\n<li>Assemble, review, and validate order packages for accuracy, completeness, and compliance prior to submission to Engineering and Operations.</li>\n<li>Coordinate customer kick-offs and ensure alignment across Sales, Operations, Engineering, and Service Delivery.</li>\n<li>Track active orders through fulfillment, serving as the primary escalation point for order progress, service issues, and trouble tickets across all business segments.</li>\n<li>Coordinate mobile service activations and provide customers with installation, fulfillment, and service status updates.</li>\n<li>Conduct customer welcome outreach, first-bill reviews, periodic account check-ins, and anniversary or campaign touchpoints to support adoption, retention, and satisfaction.</li>\n<li>Support inside sales activities for lower-revenue accounts and partner with Account Managers and Customer Success Managers on renewals, service adjustments, and revenue continuity.</li>\n<li>Act as a cross-functional liaison to support projects, pre-sales engineering coordination, and timely execution of customer solutions.</li>\n<li>Maintain accurate customer, order, and service records in CRM and order management systems (Salesforce, OSS/BSS).</li>\n<li>Identify opportunities for process improvement, contribute to knowledge sharing and cross-training, and support continuous improvement initiatives.</li>\n<li>Perform administrative and operational duties in support of Business Success objectives.</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161)\"><span style=\"font-weight: bold\">Candidates must show</span></span><br></p>\n<ul>\n<li><span>Ability to <span style=\"font-weight: bold\"><span style=\"color: #4472c4\"><span style=\"color: rgb(35, 111, 161)\">promote the Company cultur</span>e</span></span> and mission to all employees, vendors, clients and business partners. </span></li>\n<li><span style=\"color: rgb(35, 111, 161); font-weight: bold\">Product/Service knowledge</span><span style=\"color: #0070c0\"><span style=\"color: rgb(35, 111, 161)\">:</span> </span><span>Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.</span></li>\n<li><span style=\"color: rgb(35, 111, 161)\"><span style=\"font-weight: bold\">Customer centric</span><span style=\"font-weight: bold\">:</span></span><span> Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs</span></li>\n<li><span style=\"color: rgb(35, 111, 161); font-weight: bold\">Accountability:</span><span> Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.</span></li>\n<li><span style=\"color: rgb(35, 111, 161); font-weight: bold\">Critical Thinking and Problem Solving</span><span><span style=\"color: rgb(35, 111, 161); font-weight: bold\">:</span> Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable. </span></li>\n<li><span style=\"color: rgb(35, 111, 161); font-weight: bold\">Organizational support</span><span><span style=\"font-weight: bold\">:</span> Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability. </span></li>\n<li><span style=\"color: rgb(35, 111, 161); font-weight: bold\">Technical skills</span><span><span style=\"color: rgb(35, 111, 161); font-weight: bold\">:</span> Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.</span></li>\n<li><span style=\"color: rgb(35, 111, 161); font-weight: bold\">Growth and Learning:</span> <span>Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.</span></li>\n</ul>\n<p><span style=\"color: rgb(35, 111, 161)\"> </span></p>\n<p><span style=\"color: rgb(35, 111, 161)\"><span style=\"font-weight: bold\"><span style=\"font-size: 12pt\">This is what you need to have:</span></span><span style=\"font-size: 12pt\"> </span></span></p>\n<ul>\n<li>High School Diploma or equivalent required; Associate’s Degree or related field preferred.</li>\n<li>Minimum of 1–2 years of experience in customer service, sales support, customer success, or administrative operations.</li>\n<li>Experience using CRM or client management tools.</li>\n<li>Strong face-to-face and professional customer service skills.</li>\n<li>Aptitude for learning sales processes, technical concepts, and product offerings.</li>\n<li>Ability to build and maintain strong relationships across all levels of client organizations.</li>\n<li>Ability to work in a fast-paced, self-directed environment.</li>\n<li>Proficiency in Microsoft Office applications (Excel, Word, Outlook) and the ability to learn new systems quickly.</li>\n<li>Ability to prioritize tasks effectively and demonstrate a strong sense of urgency.</li>\n<li>Flexibility to occasionally work nights or weekends to meet business needs.</li>\n</ul>\n<p><span> </span></p>\n<p><span><span style=\"font-size: 12pt\">If you are still interested and the values below resonate with you, apply today!</span></span><span><span style=\"font-size: 12pt\"> </span></span></p>\n<p><span><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">GTA Val-You’s:</span></span></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 12pt\"><span style=\"font-weight: bold\">Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.</span></span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer</span></p>\n<p><span style=\"font-size: 12pt; font-style: italic\">Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Read more about our commitment to these principles in the <a href=\"https://www.eeoc.gov/employees-job-applicants\" target=\"_blank\" rel=\"noopener noreferrer\">Department of Labor's EEO notices</a> and <a href=\"https://dol.guam.gov/compliance/\" target=\"_blank\" rel=\"noopener noreferrer\">Guam Department of Labor notices</a>.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Other applicable federal employment laws include <a href=\"https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Family Medical Leave Act (FMLA)</a> and  <a href=\"https://www.dol.gov/sites/dolgov/files/VETS/legacy/files/USERRA_Private.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Uniform Services employment and Reemployment Act (USERRA).</a></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Accommodations for Applicants with Disabilities</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-style: italic\">Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-style: italic\">[email protected]</span></a><span style=\"font-style: italic\"> or call us at (671) 644-0300.</span></span></p>",
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