Manager, IT Cloud Services, DevOps & HelpDesk- Hybrid

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    "requisitionDescription": "<div><div><p><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\" id=\"isPasted\">At HealthFirst, our relentless dedication to saving lives drives us forward every day. With an impressive track record of approximately 1,000 lives saved annually and a remarkable total of 52,000 lives saved throughout our storied history, we make an undeniable impact. Each life saved is far more than a statistic; it represents the cherished connection between loved ones, family members, and dear friends. We stand resolute in our commitment and determination to make a lasting impact.</span></p><p id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>JOB SUMMARY:</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">We are seeking a highly skilled and motivated hands-on <strong>Manager - IT Cloud Services, DevOps, and Help Desk</strong> to join our team. The ideal candidate will be responsible for all Cloud and OnPrem infrastructure and services, Dev/Ops, and internal Help Desk services. &nbsp; &nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>KEY RESPONSIBILITIES: &nbsp;</strong></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Plan, design, and participate hands-on implementation of solutions to the overall cloud strategy.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Plan, design, and execute infrastructural projects including but not limited to Azure, microservices, servers, databases, Kubernetes services, and provisioning.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Design, configure, tune, and implement Azure and application observability, monitoring and logging solutions.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Manage internal end-user Help Desk Team, technologies, and services.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Deploy, configure, and maintain services in production, UAT, QA and development environments, on Azure platform and On-Prem.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Enable infrastructure using Terraform and automation using scripts like Python and PowerShell.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Oversight of CI/CD pipelines in Azure DevOps.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Management of network infrastructure and ensuring alignment to security standards and guidelines.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Oversight and mitigation of security vulnerabilities.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Oversight of database strategy and maintenance operations, including Azure Data Lake Storage, Data Factory and Databricks services.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Configure, maintain, and monitor RESTful APIs.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Design, configure and maintain multiple Azure services like Azure API Management, App Services, Service Bus, Key Vault, Storage include Blob and File Shares, Communication services, etc.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Troubleshoot performance and availability issues in production and investigate unexpected behavior in all environments.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Ensure documentation of processes, procedures, configurations, and deployment plans.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Gather front-end requirements and interact with corporate technology partners, where applicable. Propose, learn, and leverage technology tools to expand our capability to deliver on our responsibilities.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Other duties as assigned.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>SPECIFIC KNOWLEDGE &amp; SKILLS: &nbsp;</strong></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Deep working knowledge and expertise in operating systems, network concepts, protocols, and architecture. Microsoft/Linux operating systems, active directory, OSI.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong experience with Azure cloud, Kubernetes, and microservices architecture.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Technical ability in Java, Spring Boot, Angular and Node JS, .NET/C# and knowledge of both current and legacy architecture, software development practices, and conventions.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong experience with Rest APIs</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Experience managing SSL/TLS certificates.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Experience with messaging systems like RabbitMQ or ActiveMQ</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong understanding of Identity and Access Management protocols like SSO, OIDC, OAuth including RBAC roles and ACLs in Azure and Entra ID.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong GIT experience and working knowledge of SRE/DevOps practices and CI/CD tools.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong experience with observability/monitoring tools like Dynatrace, Azure Monitor, etc.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong experience with Infrastructure as a Code practices and Terraform.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong skills in one or more scripting languages (PowerShell, Python or equivalent).</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong experience with Container/Orchestration technologies (Docker, Kubernetes) including Azure Kubernetes service.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Experience with Azure Application Firewall (WAF) rules.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Experience with Jira.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Familiarity with Azure Databricks, Azure Data Factory and Azure Data Lake</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Ability to collaborate effectively by engaging both application and infrastructure SMEs, as well as by assisting technical and non-technical colleagues.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>GENERAL SKILLS &amp; COMPETENCIES: &nbsp;</strong></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong analytical and creative problem-solving skills with attention to detail.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Consistently provide friendly and engaging customer service to internal and external customers.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Management and mentoring of team.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Demonstrate initiative and self-direction, sustaining productivity among multiple projects and competing schedules, remaining detail-oriented, making sound decisions to ensure delivery dates.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong multitasking and organization skills.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Work independently as well as work in a team-oriented, collaborative environment.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>MINIMUM WORK EXPERIENCE: &nbsp;</strong></span></p><ul><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">5+ years of management experience required</span></li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">8+ years of relevant experience</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Nodejs/.NET/C#</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Scripting - Powershell/Python,Bash</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">OS - Windows, Linux</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Cloud &ndash;Azure</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">SQL &ndash;MySQL and SQL server</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">CI/CD - GIT/GitHub/Azure DevOps</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">IaaC &ndash; Terraform and Azure ARM or Bicep&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Container/Orchestration &ndash; Docker, AKS</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Monitoring &ndash; Dynatrace, Azure Monitor, Azure App Insights</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Logging &ndash; Azure Log Analytics Workspace and Dynatrace</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Reporting</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>PREFERRED EDUCATION: &nbsp;</strong></span></p><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Bachelor&#39;s degree in computer science, Information Technology or related field, or equivalent work experience.&nbsp;</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>TRAVEL / PHYSICAL DEMANDS:&nbsp;</strong>Travel is typically less than 10%. No special physical demands required.<strong>&nbsp;</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>LOCATION:&nbsp;</strong>Hybrid onsite in Mukilteo office (Tuesday/Wednesday in office; Thursday is a flex day based on management approval).</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>COMPLEXITY:&nbsp;</strong>Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Interpret internal and/or external business issues and recommend solutions/best practices to solve a range of complex problems and assignments; take a broad perspective to identify solutions. Exercise judgment in selecting methods and techniques for obtaining solutions. Guide others in resolving complex issues based on existing solutions and procedures. Network with key senior internal and external personnel inside and outside own area of expertise.<strong>&nbsp;</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>SUPERVISION:&nbsp;</strong>Determine methods and procedures for new assignments and work independently with guidance in only the most complex situations. May act as a resource to formally train and mentor TSMs with less experience. Assignments are broad and moderately complex in nature. May manage vendor relationships.<strong>&nbsp;</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>PERFORMANCE REQUIREMENTS:&nbsp;</strong>Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceed expectations.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);' id=\"isPasted\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 0, 0);\">The range for this position is $133,660 to 183,784. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.&nbsp;</span></em></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">BENEFITS:&nbsp;</strong>Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, FTO, Work Life Assistance Program, &amp; Educational Benefits.&nbsp;</span></p><p><em><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.&nbsp;</span></em></p><p>&nbsp;</p></div></div>\n",
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