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Customer Care Specialist I

79f7ebe7 Bf62 4cf5 Adb5 A2cb751c66db 19000101 000001 · Spring, TX, US, Spring, TX · Active · $56,000–$75,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company79f7ebe7 Bf62 4cf5 Adb5 A2cb751c66db 19000101 000001
TitleCustomer Care Specialist I
Normalized title-
Department / team-
LocationSpring, TX, United States
Work model-
Employment typeFull Time
Salary$56,000–$75,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-09-09 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 79f7ebe7 Bf62 4cf5 Adb5 A2cb751c66db 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Spring.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company79f7ebe7 Bf62 4cf5 Adb5 A2cb751c66db 19000101 000001
Sourcee0e9e94b-9af2-4f7c-a064-19666beca34a
ATS providerADP Workforce Now Recruiting

Description

JOB TITLE: Customer Care Specialist I DEPARTMENT: Supply Chain REPORTS TO: Customer Service Manager SUMMARY: The Customer Care Specialist will work in a fast-paced and collaborative team environment. This role is responsible for managing day-to-day relationships and orders for complex, key customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust. Additionally, this position will effectively and pro-actively manage delivery issues through resolution. Providing regular feedback and pro-active communication to the customer and/or sales regarding the status of the accounts are essential requirements for this position. Our Customer Care Coordinator must be able to perform all job duties by following the required company and/or department processes in handling customer issues, product returns, documentation requests, same-day order entry, data maintenance and issuing accurate invoices to customers. The successful candidate will be reliable, able to balance multiple priorities and deliver excellence to external and internal customers. DUTIES AND RESPONSIBILITIES: Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing, and other key stakeholders to ensure timely and accurate order processing Participating in department meetings as required Accurate order entry into ERP Timely delivery creation in ERP Provide relevant delivery down-stream documents to third party warehouse and customers Order review to ensure accurate creation of invoice consolidation Timely, accurate creation and issue of customer invoices Crediting, returning, rebilling customer orders as required Commutating Proof of delivery to customers Build logic templets to support portal uploads Uploading Invoices into portal for processing per customer requirement Uploading Proof of delivery into portal for processing Provide relevant documentation to customers and/or sales, i.e. SDS’s and CofA’s Manage sales support activity such as maintenance of pricing catalogs and pricing books in relevant portal interfaces Record delivery non-conformances in compliant system Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001 Maintain an understanding of the Quality policy and how they personally contribute to meeting DK objectives and goals Support and assist in implementing and maintaining the RCMS program Process rejections in ERP Record delivery non-conformances in compliant system Processing AP workflow in Datamatics Create Purchase Orders for indirect spend Other projects as required SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities QUALIFICATIONS: Education/Experience/Skills: High School diploma or equivalent and 2 - 4 years of related experience Associate’s degree in Technical/Business Experience/Skills: 2 - 4 years’ experience with an ERP System Ability to resolve difficult and complex issues and to work with cross-functional departments. Demonstrate organizational skills Demonstrate a sense of urgency, flexibility, and adaptability Proven ability to multi-task in a fast-paced and often highly stressed environment Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise Must have a level of proficiency with Internet, Email, Billing Portals and Microsoft programs Work Conditions: This position requires working in a standard office environment with moderate noise levels, primarily sitting at a computer workstation. Employees will need to be able to lift light objects, have close vision for computer work, and communicate effectively with colleagues and clients via phone, email, and in-person interactions.

Full job record

Job IDab4378e3fe3a1ec004918dab1fee847a454be00c
Org IDa59419e6-6382-4da1-a57f-cabf41820f72
Source IDe0e9e94b-9af2-4f7c-a064-19666beca34a
Board IDe0e9e94b-9af2-4f7c-a064-19666beca34a
Provideradp_workforcenow
Provider Job Key582829
TitleCustomer Care Specialist I
Normalized Title—
Statusactive
Activeyes
Location TextSpring, TX, US, Spring, TX
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CitySpring
Salary Raw56000.00 To 75000.00 (USD) Annually
Salary Min56,000
Salary Max75,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=79f7ebe7-bf62-4cf5-adb5-a2cb751c66db&ccId=19000101_000001&lang=en_US&type=JS&jobId=582829&jwId=9203815561045_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=79f7ebe7-bf62-4cf5-adb5-a2cb751c66db&ccId=19000101_000001&lang=en_US&type=JS&jobId=582829&jwId=9203815561045_1
First Seen At2026-05-31 18:58:27Z
Last Seen At2026-06-06 13:02:42Z
Last Checked At2026-06-06 13:02:42Z
Last Changed At2026-06-06 13:02:42Z
Inactive At—
Source Posted At2025-09-09 13:28:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=79f7ebe7-bf62-4cf5-adb5-a2cb751c66db|19000101_000001/date=2026-06-06/2026-06-06T13-02-41-818Z-384fe04ae03b2de24a45763e1a86ef4093aeeec82d039ec336916979c855f16a.json
Event Fields
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Extensions
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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;' id=\"isPasted\"><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>JOB TITLE:</span></strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>&nbsp;Customer Care Specialist I</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>DEPARTMENT:</span></strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>&nbsp;Supply Chain</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;font-family:&quot;Tahoma&quot;,sans-serif;color:black;\"></span><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>REPORTS TO:</span></strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>&nbsp;Customer Service Manager&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:6.0pt;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>SUMMARY: </span></strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>The Customer Care Specialist will work in a fast-paced and collaborative team environment. This role is responsible for managing day-to-day relationships and orders for complex, key customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust. Additionally, this position will effectively and pro-actively manage delivery issues through resolution. Providing regular feedback and pro-active communication to the customer and/or sales regarding the status of the accounts are essential requirements for this position. Our Customer Care Coordinator must be able to perform all job duties by following the required company and/or department processes in handling customer issues, product returns, documentation requests, same-day order entry, data maintenance and issuing accurate invoices to customers. 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required</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Accurate order entry into ERP</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Timely delivery creation in ERP</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Provide relevant delivery down-stream documents to third party warehouse and customers&nbsp;</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Order review to ensure accurate creation of invoice consolidation</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Timely, accurate creation and issue of customer invoices</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Crediting, returning, rebilling customer orders as required</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Commutating Proof of delivery to customers&nbsp;</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Build logic templets to support portal uploads&nbsp;</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Uploading Invoices into portal for processing per customer requirement&nbsp;</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Uploading Proof of delivery into portal for processing</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Provide relevant documentation to customers and/or sales, i.e. SDS&rsquo;s and CofA&rsquo;s&nbsp;</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Manage sales support activity such as maintenance of pricing catalogs and pricing books in relevant portal interfaces&nbsp;</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Record delivery non-conformances in compliant system</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;'>Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;'>Maintain an understanding of the Quality policy and how they personally contribute to meeting DK objectives and goals&nbsp;</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Support and assist in implementing and maintaining the RCMS program</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Process rejections in ERP</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;'>Record delivery non-conformances in compliant system</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Processing AP workflow in Datamatics&nbsp;</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Create Purchase Orders for indirect spend</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>Other projects as required</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>SUPERVISORY RESPONSIBILITIES:</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;color:black;'>This job has no supervisory responsibilities</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>QUALIFICATIONS:</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;'>Education/Experience/Skills:</span></strong></li></ul></div><ul type=\"disc\" style=\"margin-bottom:0in;\"><ul type=\"circle\" style=\"margin-bottom:0in;\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>High School diploma or equivalent and 2 - 4 years of related experience</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>Associate&rsquo;s degree in Technical/Business&nbsp;</span></li></ul></ul><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Tahoma\",sans-serif;font-size:15px;'>Experience/Skills:</span></strong></li></ul></div><ul type=\"disc\" style=\"margin-bottom:0in;\"><ul type=\"circle\" style=\"margin-bottom:0in;\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>2 - 4 years&rsquo; experience with an ERP System</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>Ability to resolve difficult and complex issues and to work with cross-functional departments.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>Demonstrate organizational skills</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>Demonstrate a sense of urgency, flexibility, and adaptability</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>Proven ability to multi-task in a fast-paced and often highly stressed environment</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>Willing to meet and exceed customer expectations daily with willingness to &ldquo;own&rdquo; situations as they arise</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;background: white;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>Must have a level of proficiency with Internet, Email, Billing Portals and Microsoft programs</span></li></ul></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>Work Conditions:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;'>This position requires working in a standard office environment with moderate noise levels, primarily sitting at a computer workstation. Employees will need to be able to lift light objects, have close vision for computer work, and communicate effectively with colleagues and clients via phone, email, and in-person interactions.</span></p><p><br></p></div></div>\n",
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    "requisitionTitle": "Customer Care Specialist I",
    "clientRequisitionID": "1202",
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}
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