Front Desk Associate

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    "description": "<p style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">YOUR FUTURE CAREER</span></span></span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">As a Front Desk Associate with Northern Michigan Escapes, you play a pivotal role in assisting investment property owners and homeowners in preserving and enhancing the value of their investments. This position involves assisting guests at both our Points North Inn and Edgewater Inn locations. We seek a mature, hardworking, and seasoned professional who prioritizes customer service and thrives in a fast-paced environment. If you're energetic and enjoy contributing to a reliable and cohesive team, this job is a perfect fit for you.</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Key Responsibilities:</span></span></span></strong></span></span></p>\r\n\r\n<ul style=\"list-style-type:circle;\">\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Greet clients and assist guests during check-in and check-out processes, ensuring timely and professional service.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Maintain cleanliness and organization of the front office and lobby area, and assist with laundry duties when necessary.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Process reservation payments from guests accurately and efficiently.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Provide guests with information regarding hotel policies, amenities, and services.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Demonstrate punctual, friendly, and responsible customer service as a hospitality industry professional.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Correspond with upcoming and in-house guests through in-person interaction, email, and phone communication.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Create, modify, and cancel reservations using the computerized reservation system.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Consistently document and communicate relevant information to Managers.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">POSITION REQUIREMENTS:</span></span></span></strong></span></span></p>\r\n\r\n<p style=\"margin-left:24px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Preferred Experience:</span></span></span></strong></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>                                         </strong></span></span></p>\r\n\r\n<ul style=\"list-style-type:circle;\">\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">1 year of front desk experience.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">1 year of customer service experience.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Familiarity with iPhone and MacBook devices is highly valued.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Familiarity with Google Drive and Google Sheets.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">PHYSICAL REQUIREMENTS:</span></span></span></strong></span></span></p>\r\n\r\n<ul style=\"list-style-type:circle;\">\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Must be in good physical condition with overall strength and flexibility to perform various tasks, including walking, bending, standing, sitting, lifting up to 50 pounds independently or with assistance, reaching, hearing, and seeing.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Functional hand and finger dexterity is required.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Candidates must be free of physical limitations; reasonable accommodations may be provided in accordance with applicable laws.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">ESSENTIAL FUNCTIONS:</span></span></span></strong></span></span></p>\r\n\r\n<ul style=\"list-style-type:circle;\">\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Availability for flexible scheduling, including evenings, weekends, holidays, and weekdays.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Ability to work collaboratively within a team and independently with minimal supervision.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Strong multitasking skills with attention to detail and accuracy.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Effective time management abilities.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">Excellent communication skills with teammates, guests, and associates.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">SCHEDULE:</span></span></span></strong></span></span></p>\r\n\r\n<p style=\"margin-left:24px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"font-family:Optima;\"><span style=\"color:#000000;\">As a full-time position, this position requires a commitment of 40 hours per week, including weekdays, weekends, and occasional evenings, with variations based on occupancy and season. As a part-time position requires a commitment of working weekdays and weekends, with variations based on occupancy and season. This position is based at our Charlevoix, MI., location and requires in-person attendance. Remote work arrangements are not available for this role.</span></span></span></span></span></p>",
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