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Customer Service Attendant

E3eb8275 27bd 4c3f B271 1bb46baeda03 19000101 000001 · Tamuning, GU, US, Tamuning, GU · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE3eb8275 27bd 4c3f B271 1bb46baeda03 19000101 000001
TitleCustomer Service Attendant
Normalized title-
Department / team-
LocationTamuning, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2023-01-04 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tamuning.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE3eb8275 27bd 4c3f B271 1bb46baeda03 19000101 000001
Sourceb2c012e9-ac9d-468e-88bd-3c465591a030
ATS providerADP Workforce Now Recruiting

Description

Summary/Objective The Customer Service Attendant (CSA) role involves providing efficient and friendly service to customers, both on the forecourt and in the shop. CSAs ensure excellent standards of housekeeping, cleanliness, and quality of product are maintained. CSAs are expected to competently complete all sales transactions and are accountable for cash control and security of customer payment methods from the forecourt and to and from the shop. In addition, CSAs are expected to complete all tasks for the Company within the stated Health, Safety, Security and Environment policies and guidelines. Essential Functions Provide quality customer service on the forecourt and in the shop Offer assistance to customers with fueling of vehicles, and safely perform proper fueling procedures when requested/allowed, in a timely manner Assist customers with free services, including air and water facilities and windshield wash when requested Assist with proper receiving of fuel deliveries, when required Active use of the Basic Service Steps on the forecourt, and other site checklists Comply with HSSE (Health, Safety, Security and Environment) and Food Safety standards Active selling of all products Conduct housekeeping and merchandising Secure cash and all other forms of payment received from customers Manage customer complaints in a positive and action oriented way Support the Shift Leader and Station Supervisor with all station goals, initiatives and policies Competencies Customer Focus Provides quality customer service in the shop and at the cashier Completes sales efficiently Follows Basic Service Steps (BSS) Handles customer/vendor complaints efficiently and in a friendly manner Promotes Sales Expansion and Loyalty Programs Safety Standards Ensures safety of staff, customers, and public are foremost Complies with rules, policies, laws and regulations Complies with HSSE procedures. Failure to do so may result in automatic termination of employment Proactivity and promptly intervenes to stop unsafe activity Reports any actions by staff/customers that are unsafe Follows correct food safety procedure when receiving/handling stock Complies with incident reporting process Active Selling Looks for opportunities to increase sales Suggests initiatives to increase sales Promotes Loyalty Programs Restock shelves and chillers Accurate stocktaking if necessary Completes merchandising/stock rotation/facing up/restocking when required Building Customer Loyalty Advocates and represents the business Wears clean, neat and tidy uniform and name badge at all times Is well groomed at all times Understands and participates with performance management tools on site Notifies asset breakdown Adheres to the site cleaning and site working roster Work Standards Processes payments and other transactions on site Point of Sale system Completes shift/day-end procedures Secures cash Manages shift balancing Completes task list duties Accurately records time worked Effectively uses the Site Activity Log as a communication tool Keeps staff room/storeroom tidy and workable at all times Contributing to Team Success Works as part of a team at all times Contributes to team performance Assists other staff in their duties when required Completes other tasks as and when required by Station Manager and Territory Manager Contributes to setting targets on Territory Manager site review and Mystery Motorist Program (MMP) HSSE Competencies Report HSSE Incidents on a timely manner within his/her area of responsibility. Support incident investigation as required. Participate in audits and inspections as planned Ensure compliance to HSSE Policies and Procedures Actively participate in HSSE improvement programs Participate in HSSE Toolbox Meetings as planned Participate in Area Safety Council as required Perform the duties and responsibilities as assigned in the Crisis Management Organization KSA Knowledge Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Actively looking for ways to help people. Talking to others to convey information effectively. Using mathematics to solve problems. Abilities To communicate information and ideas in speaking so others will understand. To listen to and understand information and ideas presented through spoken words and sentences. To speak clearly so others can understand you. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is exposed to outside weather conditions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work Regular 6 hour shifts; including evenings, weekends, and holidays Travel No travel is required for this position Required Education and Experience A minimum education requirement of a High School Diploma, GED or equivalent Current certification in Eating & Drinking/Food Establishment Certification Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Full job record

Job IDa0b5d67cdd02802a67bbcb8ac779f898511f0d41
Org IDcc020a1b-18d4-4660-841e-6a2839b0e1ea
Source IDb2c012e9-ac9d-468e-88bd-3c465591a030
Board IDb2c012e9-ac9d-468e-88bd-3c465591a030
Provideradp_workforcenow
Provider Job Key429623
TitleCustomer Service Attendant
Normalized Title—
Statusactive
Activeyes
Location TextTamuning, GU, US, Tamuning, GU
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
Region—
CityTamuning
Salary Raw—
Salary Min—
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Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e3eb8275-27bd-4c3f-b271-1bb46baeda03&ccId=19000101_000001&lang=en_US&type=JS&jobId=429623&jwId=9200328954071_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e3eb8275-27bd-4c3f-b271-1bb46baeda03&ccId=19000101_000001&lang=en_US&type=JS&jobId=429623&jwId=9200328954071_1
First Seen At2026-05-31 18:50:30Z
Last Seen At2026-06-06 12:14:42Z
Last Checked At2026-06-06 12:14:42Z
Last Changed At2026-06-06 12:14:42Z
Inactive At—
Source Posted At2023-01-04 04:42:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e3eb8275-27bd-4c3f-b271-1bb46baeda03|19000101_000001/date=2026-06-06/2026-06-06T12-14-41-967Z-ab3f7219b63d21c7777e5386154be77f744a6f2498b8db9ce3782d51397936bf.json
Event Fields
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Extensions
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    "requisitionDescription": "<p>&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" id=\"isPasted\"></p><div><div><div><p>&nbsp;<span style=\"font-family: Arial, sans-serif;\"><strong>Summary/Objective&nbsp;</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">The Customer Service Attendant (CSA) role involves providing efficient and friendly service to customers, both on the forecourt and in the shop. CSAs ensure excellent standards of housekeeping, cleanliness, and quality of product are maintained.</span> &nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">CSAs are expected to competently complete all sales transactions and are accountable for cash control and security of customer payment methods from the forecourt and to and from the shop. In addition, CSAs are expected to complete all tasks for the Company within the stated Health, Safety, Security and Environment policies and guidelines.</span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Essential Functions</strong></span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Provide quality customer service on the forecourt and in the shop</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Offer assistance to customers with fueling of vehicles, and safely perform proper fueling procedures when requested/allowed, in a timely manner</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Assist customers with free services, including air and water facilities and windshield wash when requested</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Assist with proper receiving of fuel deliveries, when required</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Active use of the Basic Service Steps on the forecourt, and other site checklists</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Comply with HSSE (Health, Safety, Security and Environment) and Food Safety standards</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Active selling of all products</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Conduct housekeeping and merchandising</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Secure cash and all other forms of payment received from customers</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Manage customer complaints in a positive and action oriented way</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Support the Shift Leader and Station Supervisor with all station goals, initiatives and policies</span>&nbsp;</li></ul><p><span style=\"font-family: Arial, sans-serif;\"><strong>Competencies</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Customer Focus</strong></span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Provides quality customer service in the shop and at the cashier</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Completes sales efficiently</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Follows Basic Service Steps (BSS)</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Handles customer/vendor complaints efficiently and in a friendly manner</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Promotes Sales Expansion and Loyalty Programs</span>&nbsp;</li></ul><p style=\"margin-left:0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Safety Standards</strong></span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Ensures safety of staff, customers, and public are foremost</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Complies with rules, policies, laws and regulations</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Complies with HSSE procedures. Failure to do so may result in automatic termination of employment</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Proactivity and promptly intervenes to stop unsafe activity&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Reports any actions by staff/customers that are unsafe</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Follows correct food safety procedure when receiving/handling stock</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Complies with incident reporting process</span>&nbsp;</li></ul><p style=\"margin-left:0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Active Selling</strong></span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Looks for opportunities to increase sales</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Suggests initiatives to increase sales</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Promotes Loyalty Programs</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Restock shelves and chillers</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Accurate stocktaking if necessary</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Completes merchandising/stock rotation/facing up/restocking when required</span>&nbsp;</li></ul><p style=\"margin-left:0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Building Customer Loyalty</strong></span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Advocates and represents the business</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Wears clean, neat and tidy uniform and name badge at all times</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Is well groomed at all times</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Understands and participates with performance management tools on site</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Notifies asset breakdown</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Adheres to the site cleaning and site working roster</span>&nbsp;</li></ul><p style=\"margin-left:0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Work Standards</strong></span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Processes payments and other transactions on site Point of Sale system</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Completes shift/day-end procedures</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Secures cash</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Manages shift balancing</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Completes task list duties</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Accurately records time worked</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Effectively uses the Site Activity Log as a communication tool</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Keeps staff room/storeroom tidy and workable at all times</span>&nbsp;</li></ul><p style=\"margin-left:0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Contributing to Team Success</strong></span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Works as part of a team at all times</span></li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Contributes to team performance&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Assists other staff in their duties when required&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Completes other tasks as and when required by Station Manager and Territory Manager</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Contributes to setting targets on Territory Manager site review and Mystery Motorist Program (MMP)</span>&nbsp;</li></ul><p><span style=\"font-family: Arial, sans-serif;\"><strong>HSSE Competencies</strong></span></p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Report HSSE Incidents on a timely manner within his/her area of responsibility.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Support incident investigation as required.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Participate in audits and inspections as planned Ensure compliance to HSSE Policies and Procedures&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Actively participate in HSSE improvement programs&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Participate in HSSE Toolbox Meetings as planned&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Participate in Area Safety Council as required&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Perform the duties and responsibilities as assigned in the Crisis Management Organization</span>&nbsp;</li></ul><p><span style=\"font-family: Arial, sans-serif;\"><strong>KSA</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Knowledge</strong></span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</span></li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.</span> &nbsp;</li></ul><p><span style=\"font-family: Arial, sans-serif;\"><strong>Skills</strong></span></p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</span></li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Actively looking for ways to help people.</span></li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Talking to others to convey information effectively.</span></li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Using mathematics to solve problems.&nbsp;</span> &nbsp;</li></ul><p><span style=\"font-family: Arial, sans-serif;\"><strong>Abilities</strong></span></p><ul><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">To communicate information and ideas in speaking so others will understand.</span></li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">To listen to and understand information and ideas presented through spoken words and sentences.</span></li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">To speak clearly so others can understand you.</span> &nbsp;</li></ul><p><span style=\"font-family: Arial, sans-serif;\"><strong>Supervisory Responsibility</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">This position has no supervisory responsibilities.</span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Work Environment</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is exposed to outside weather conditions.</span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Physical Demands</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</span> &nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Position Type/Expected Hours of Work</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Regular 6 hour shifts; including evenings, weekends, and holidays</span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Travel</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">No travel is required for this position</span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Required Education and Experience</strong></span>&nbsp;</p><ol><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">A minimum education requirement of a High School Diploma, GED or equivalent</span></li><li dir=\"auto\"><span style=\"font-family: Arial, sans-serif;\">Current certification in Eating &amp; Drinking/Food Establishment Certification</span>&nbsp;</li></ol><p><span style=\"font-family: Arial, sans-serif;\"><strong>Other Duties</strong></span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp;</span> &nbsp;</p></div></div></div>\n",
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