CS Specialist - Technical Support

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    "requisitionDescription": "<div><div><div><div><p id=\"isPasted\"><strong><u>Purpose:&nbsp;</u></strong>This position exists to interface with dealers and retail customers ensuring Jayco&rsquo;s product warranty and service objectives are administered and accomplished in a timely, cost effective manner.</p><p><strong><u>Essential Functions:</u></strong></p><ul><li>Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.</li><li>Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.&nbsp;</li><li>Authorizes dealer warranty work within guidelines and procedures.&nbsp;</li><li>Authorizes repairs and supplies parts to non-Jayco repair centers.&nbsp;</li><li>Provides information repair procedures and initiates unit returns for repair work.&nbsp;</li><li>Provides technical service information to dealers and customers.&nbsp;</li><li>Files incident reports for property damage, personal injury or fire.</li></ul><p><strong><u>Additional Functions:</u></strong></p><ul><li>Enters pertinent information into unit files.&nbsp;</li><li>Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.&nbsp;</li></ul><p><strong><u>Preferred Experience/ Knowledge:</u></strong></p><ul><li>Knowledge of RV construction processes, warranty provisions, codes &amp; standards, Lemon Laws, etc.&nbsp;</li><li>Technical aptitude is required.</li><li>Prior high volume call center experience is helpful.</li></ul><p><strong><u>Necessary Skills &amp; Abilities:</u></strong></p><ul><li>Willingness to learn, grow and adapt to an ever changing product environment.</li><li>Listening skills to thoroughly understand problems and respond appropriately in a timely manner.&nbsp;</li><li>Desire and ability to problem solve effectively.</li></ul><p><strong><u>Work Requirements:</u></strong></p><ul type=\"disc\"><li>This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day. &nbsp;</li><li>This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.</li><li>This position is a full-time position, which may require some flexibility in hours and days worked. &nbsp;</li><li>Regular attendance is required.</li><li>Supervisory responsibilities: none&nbsp;</li><li>Remote work: not available.&nbsp;</li><li>Management reserves the right to assign or reassign duties and responsibilities to this job at any time.</li></ul><p data-pasted=\"true\"><strong><u>Jayco offers a generous benefits package including:</u></strong></p><ul type=\"disc\"><li>(2) Medical Insurance plan options, HSAs, and FSAs</li><li>Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)</li><li>Dental Insurance</li><li>Vision insurance</li><li>Disability and Life Insurance</li><li>401k plan with an annual discretionary match</li><li>Wellness Benefits</li><li>On-site Fitness Center access (IN only)</li><li>Health Clinic for employee use (IN only)</li><li>Employee Assistance Program (EAP) Benefits</li></ul></div></div></div></div>\n",
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