Certified Pharmacy Technician III

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    "requisitionDescription": "<div><p><strong>JOB SUMMARY:</strong></p><p>Pharmacy Technicians play a vital role in delivering exceptional care to patients and customers by assisting pharmacists with medication dispensing, inventory management, and other operational tasks. Operating under the direct supervision of a pharmacist, this role ensures compliance with all state, federal, and company policies while maintaining high standards of service and accuracy.&nbsp;</p><p><strong>SUPERVISION EXERCISE: N/A&nbsp;</strong></p><p><strong>DUTIES AND RESPONSIBILITIES:&nbsp;</strong></p><p><strong>1. Customer Engagement and Service:</strong>&nbsp;</p><p>&bull; Greet customers and patients, offer assistance, and resolve issues to ensure a positive customer experience.&nbsp;</p><p>&bull; Model and share customer service best practices with team members, emphasizing habits such as greeting, eye contact, and courtesy.&nbsp;</p><p>&bull; Develop strong relationships with repeat or high-value customers by anticipating their needs and providing proactive support.&nbsp;</p><p>&bull; Identify patient needs and assist until satisfaction is achieved.&nbsp;</p><p><strong>2. Operations Pharmacy Support:&nbsp;</strong></p><p>&bull; Assist pharmacists with operational tasks in compliance with state, federal, and company policies, ensuring accuracy and adherence to procedures.&nbsp;</p><p><strong>Prescription Filling:</strong>&nbsp;</p><p>&bull; Enter patient and drug information accurately into pharmacy systems, retrieve and verify medications, and identify potential interactions. &nbsp;</p><p><strong>Error Reporting:&nbsp;</strong></p><p>&bull; Immediately report prescription errors to the pharmacist on duty and adhere to company policies for quality improvement.&nbsp;</p><p><strong>Inventory Management:&nbsp;</strong></p><p>&bull; Oversee inventory activities, including ordering, unpacking, checking, and organizing pharmaceutical shipments.&nbsp;</p><p>&bull; Manage inventory reorder requirements using pharmacy systems and wholesalers.&nbsp;</p><p>&bull; Inspect inventory regularly to remove outdated or recalled drugs and ensure proper storage.</p><p>&nbsp;&bull; Process claims for warehouse overages, shortages, and order errors.&nbsp;</p><p><strong>Payments and Claims Management:&nbsp;</strong></p><p>&bull; Collect payments and co-pays from patients and accurately adjudicate claims to third-party payers.&nbsp;</p><p>Documentation and Record Maintenance:&nbsp;</p><p>&bull; File medication orders, prescriptions, invoices, and controlled substance (CS) records promptly and accurately.&nbsp;</p><p><strong>Communication and Notifications:</strong>&nbsp;</p><p>&bull; Answer phone calls in compliance with departmental standards.&nbsp;</p><p>&bull; Notify patients when prescriptions are ready after the pharmacist completes the final check.&nbsp;</p><p>&bull; Handle returns-to-stock (RTS) for medications left in will-call for 10&ndash;12 days, notifying patients before restocking.&nbsp;</p><p><strong>Store Maintenance:&nbsp;</strong></p><p>&bull; Maintain a clean, neat, and well-organized pharmacy area.&nbsp;</p><p>&bull; Perform daily or weekly maintenance tasks for department information systems.&nbsp;</p><p><strong>Compliance and Training:&nbsp;</strong></p><p>&bull; Complete all mandatory organizational training annually within the expected timeframe.&nbsp;</p><p>&bull; Participate in staff meetings, new employee orientation, and training programs as required.&nbsp;</p><p><strong>3. Team Collaboration</strong>&nbsp;</p><p>&bull; Foster positive intra- and inter-departmental relationships.&nbsp;</p><p>&bull; Assist fellow staff members and support pharmacy leadership as needed.&nbsp;</p><p><strong>4. Exceptional Customer Service</strong>&nbsp;</p><p>&bull; Deliver superior customer service, including processing prior authorizations, managing out-of-stock medications, and addressing refills requested too soon. ADDITIONAL RESPONSIBILITIES&nbsp;</p><p>&bull; Attend and actively participate in organizational programs, committees, meetings, and functions as required by InclusivCare.&nbsp;</p><p><strong>QUALIFICATIONS</strong> To perform this job successfully, individuals must meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p></div>\n",
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