Guest Service Supervisor

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    "requisitionDescription": "<div><div><p><br></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>SUMMARY</span></strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>:</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Assist the Front Office Manager of the Hotel to ensure high guest satisfaction in all areas of the Front-of-House Operations. &nbsp;Manage the Front Desk when the Assistant Operations Manager of Hotel (AOM) in not present.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>ESSENTIAL DUTIES AND RESPONSIBILITIES</span></strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;include but are not limited to the following:&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Check guests in and out of the Hotel.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Receives payment for guest rooms.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Input reservations received through phone and e-mail.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Maintains compliance to all front office standard operation procedures monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP requests, meets all service standards within department.</span><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Ensures that employees meet proper standards of dress and decorum. Always maintains the highest degree of guest service and professional conduct. Utilizes guest service skills to ensure that all guest needs are met promptly and to the guest&#39;s complete satisfaction.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Assist with training of new Guest Service Agents.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Ensure a maximum level of service and satisfaction, throughout the Hotel, is achieved and maintained.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Facilitate the flow of information, by keeping communication lines open with all other departments in the hotel, such as engineering and housekeeping.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Accountable for the accuracy of Hotel Front Office records and reports.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Review room availability status, room blockage and special requests daily.&nbsp;</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Handle guest complaints and resolve the complaint in a timely manner to ensure high levels of satisfaction.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;background:white;'>Answers inquire pertaining to Hotel and Casino services.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Keep all areas clean &amp; sanitized as directed.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Responsible for maintaining a consistent, regular attendance record.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Must be able to workdays, evenings, weekends and holidays.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Other duties as assigned by AOM of Hotel or EOM of Hotel.&nbsp;</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>QUALIFICATIONS:</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>High School Diploma with a previous Front Desk or Supervisory experience.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Must be 21 years of age or older.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Must be able to read, write, and verbally communicate fluently in English.&nbsp;</span></li></ul><p><br></p></div></div>\n",
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