Senior Solution Engineer

{
  "content_hash": "8ab664904d6e6d15cbe8cdbec0e850e80409c35d09ba9877b892589349b56b04",
  "source_hash": "7af680d469b68d06581b06fe1877c3ca97bfc842e5a0ec18649f4f22929c450f",
  "last_changed_at": "2026-06-06T11:17:28.803Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "TVM SEZ Unit 2, Trivandrum, Kerala, IN",
    "city": "Kerala",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-03T11:10:30.381Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "TVM SEZ Unit 2, Trivandrum, Kerala, IN",
      "city": "Kerala",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "2719",
    "Title": "Senior Solution Engineer",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "SBU",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": "Day",
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000000434308,
    "JobFamilyId": 300000188128973,
    "JobFunction": null,
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "IN",
        "Region1": null,
        "Region2": "Kerala",
        "Region3": null,
        "Building": null,
        "Latitude": "8.56329",
        "Longitude": "76.8933",
        "LocationId": 300000003622621,
        "PostalCode": "695581",
        "TownOrCity": "Trivandrum",
        "AddressLine1": "SEZ Unit II, Technopark Special Economic Zone, Technopark Campus",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "TVM SEZ Unit 2"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300000453469202,
    "WorkplaceType": "",
    "BusinessUnitId": 300000003560720,
    "OrganizationId": 300000003422041,
    "GeographyNodeId": 100000527809729,
    "JobFunctionCode": null,
    "LegalEmployerId": 300000003555001,
    "PrimaryLocation": "India",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "Senior Solution Engineer ",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p>Job Role: Senior Solution Engineer Job Overview: We are seeking a highly motivated and customer-oriented individual to join our Product Support Team. The ideal candidate will be responsible for providing high-quality support to customers, assisting them in resolving product-related issues, and ensuring that they can use the product efficiently. You will serve as the primary point of contact for customers and work cross-functionally with other teams to improve the overall customer experience.</p>\n<p><strong>Key Responsibilities:</strong>&nbsp;</p>\n<ul>\n <li>Provide timely, accurate, and professional assistance to customers.</li>\n <li>Troubleshoot technical issues, bugs, and problems with the product or service and provide appropriate solutions.</li>\n <li>Collaborate with engineering, product, and other teams to identify and resolve product defects or gaps.</li>\n <li>Educate customers on product features, best practices, and troubleshooting steps to enhance user experience.</li>\n <li>Document and track customer inquiries and issues in a ticketing system to ensure proper resolution.</li>\n <li>Escalate complex issues to higher-level support or engineering teams as necessary.</li>\n <li>Create and maintain customer-facing knowledge base articles, FAQs, and troubleshooting guides.</li>\n <li>Provide feedback and insights from customers to help improve product development and user experience.</li>\n <li>Participate in product testing and quality assurance to identify potential issues before launch.</li>\n <li>Ensure that service level agreements (SLAs) are met, and that customer satisfaction remains high.</li>\n <li>Stay updated on product updates, new features, and industry best practices.<br><br>\n  &nbsp;</li>\n</ul>\n<p><strong>Required Qualifications:</strong></p>\n<ul>\n <li>Bachelor's degree in Computer Science, Information Technology or a related field.</li>\n <li>Proven experience in customer support, technical support, or product support (typically 2-5 years).</li>\n <li>Strong technical aptitude and the ability to troubleshoot and resolve complex product issues.</li>\n <li>Excellent communication skills, both written and verbal.</li>\n <li>Ability to work independently and as part of a team in a fast-paced environment.</li>\n <li>Strong problem-solving skills and attention to detail.</li>\n <li>Experience in ITSM Tools like Service Now, Remedy etc.</li>\n <li>Familiarity with product development processes is advantageous.</li>\n <li>Patience, empathy, and a customer-first attitude.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Soft Skills:</strong><br><br>\n • Strong communication and interpersonal skills.<br>\n • Ability to work collaboratively in a team-oriented environment.<br>\n • Proactive, self-motivated, and detail-oriented with a focus on continuous improvement.&nbsp;</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "IN",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-05-12T04:36:55+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "20.79519",
        "Longitude": "79.00132",
        "CountryCode": "IN",
        "GeographyId": 300000000434308,
        "GeographyNodeId": 100000527809729
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "2719",
    "Title": "Senior Solution Engineer",
    "JobType": null,
    "Distance": 1778544000000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 3,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-12",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000000434308,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "IN",
        "Region1": null,
        "Region2": "Kerala",
        "Region3": null,
        "Building": null,
        "Latitude": 8.56329,
        "Longitude": 76.8933,
        "LocationId": 300000003622621,
        "PostalCode": "695581",
        "TownOrCity": "Trivandrum",
        "AddressLine1": "SEZ Unit II, Technopark Special Economic Zone, Technopark Campus",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "TVM SEZ Unit 2"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000003560720,
    "OrganizationId": 300000003422041,
    "PostingEndDate": null,
    "LegalEmployerId": 300000003555001,
    "PrimaryLocation": "India",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "Senior Solution Engineer ",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "IN",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-etbm-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%222719%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 5936
  },
  "detail_errors": []
}